Refund & Returns Policy

Refund Conditions

If for any reason you are not satisfied with your purchase, we're here to help. We offer a free alteration package on all made-to-measure suits and free returns if the item is damaged by the courier.

Courier damage guarantee

Personal Tailoring Online will refund or replace any item that arrives damaged, within 30 days of purchase date.

Online shopping made easy

We offer FREE alterations on all our made-to-measure suits. Items cannot be altered once they have been shipped.

Say goodbye to returns

Don't have time to visit a tailor? We have you covered. Just order our "made-to-measure" package, and get your garment custom made to your exact measurements!

Best quality of all online tailors

We are the only online tailor that offers 3rd party quality checks for all garments. You don't need to worry about faulty stitching or other nasty surprises with us!

The best customer service in the industry

We take customer service very seriously. Our team is available 24/7 and will get back to you ASAP with a solution to your problem.

Returns Information

Should you need to return an item, please contact our team who will be happy to help. We'll provide you with a pre-paid label to ship your garment back to us and provide either a refund or an exchange on receipt.